About our Advice service
For advice, enquiries or support please contact us at firstname.lastname@example.org, or on 0207 473 9681, or visit us at 105 Barking Road, London, E16 4HQ, for an appointment.
We can help with any of the following:
- Completing Benefit and Housing Registration Forms, be they online or on paper
- Expert Housing Advice from solicitors, in the areas of disrepair and tenancy deposit and estate agent disputes
- Accredited Debt Advice provided by qualified experts, including Assistance to Pay your Rent if you are a London Borough of Newham or ARHAG Housing Association tenant
For non-advice related queries, contact our switchboard on 020 7473 2270
We connect people to the support they need, enable people to support each other and build capacity within the community to identify and overcome issues and prevent them from occurring again.
Our service approach is fourfold: Support, Guide, Impact & Empower.
Our purpose is to:
- Support the people who seek us out
- Guide them toward the most efficient path to alleviate the difficulties they face
- Impact their circumstances in a positive manner
- Empower them with the confidence to subsequently remedy difficult circumstances independently
Our focus is on Early Action interventions which support people at the earliest possible point, to prevent problems occurring before the issue escalates.
There is an emphasis on building Deep Value relationships with our clients and we tailor the service approach in such a way that our service users feel understood and supported. We ensure they feel heard and acknowledged, we guide them through the process of alleviating their stress, building their confidence and inspiring self-esteem. Our advisors become someone they can trust and thus they are more likely to engage in the positive steps we support them to take.
You can read here our Service Standards.
Please note we do not offer immigration advice. Visit the following organisations for expert immigrations advice:
- The Renewal Program
- Joint Council for the Welfare of Immigrants
- Tower Hamlets Law Centre
We welcome support from anyone who would like to volunteer in our advice team, contact us for more information