Do you want to know how we reduced Jobcentre delays from 8 weeks to 3 days at virtually no cost?
Our own training packages – on how to design excellent public services, or to campaign at the grassroots – are proven and effective. But never afraid of a challenge, we’re equally happy to work with you to develop and deliver something new.
For example, we believe those who experience a problem understand it best, but freeing this knowledge can be tricky. Luckily we’ve worked out how, and our charity’s success is testament to that. We reduced Jobcentre delays from 8 weeks to 3 days by asking Jobcentre customers why it was taking so long – it turned out they were struggling to fill in the forms, which were getting rejected and causing big delays. Volunteers helped them fill in, delays dropped dramatically. That was one of the first examples of our Everyday Innovator approach, which we’ve now turned into a training package.
Whether you choose one of our courses or would prefer us to deliver something new, our qualified and experienced trainers will happily tailor the course to your needs, inspire your participants, and ultimately change the way you work.
We can train you to:
- Improve public services
- Use social media
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Improve public services
To improve public services you need to ask those who know what’s wrong – in our experience that’s the people experiencing the problem.
This approach, which we call Everyday Innovators, has been incredibly successful for us in improving services in Newham. Now we’d like to share it with you.
We involve everyone, from users to staff to the public, in identifying the problems, developing new ideas, testing them, and sharing the experience with others.
We offer:
- Everyday Innovators taster course (1 day)
- A modular programme offering follow up bespoke courses (1 day each) on subjects including:
- Assessing needs
- Generating ideas
- Community Research
- Engaging service users
- Project development
- Campaigning
- Influencing policy change
- Further consultancy to support implementation
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Social media training
In today’s society, using social media as part of your communication strategy is essential. Audiences now expect a collaborative and interactive approach to communication.But if you don’t know your tweets from your RSS feeds, effectively using social media platforms to communicate with your audience can be difficult.
We offer:
Social media training tailored to your needs. We can cover the basics of social media strategy, or the details of specific platforms.
How to Enquire For further information please get in touch:
- By phone contact WeiHsi Hu, 020 7473 9658
- By email .
You can also follow our updates on Twitter
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