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CoSA Paper No.10
A Report on the Importance of the one-one relationship between civil legal aid advisors and their clients working across areas of law including debt, housing, welfare benefits, employment and immigration and asylum. Access to legal help is an essential element of strategies to tackle disadvantage and discrimination. The process of seeking and giving advice and the human bond established between advisor and client nourishes confidence, trust and self belief. Provided at the earliest opportunity, it can generate savings for other areas of public services. This report takes the learning from front line practitioners and original research to make reccomendations for wider public services delivery.