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Archive for the ‘debt’ Category

The impact of the emergency budget on Newham

Thursday, June 24th, 2010

Emergency Budget There has been so much macro-analysis of the emergency budget this week that we wanted to see how it will impact on local people in the London borough of Newham where we work. It’s difficult to analyse the changes as they are going to be introduced over the next few years, and we won’t see the detail until the 20th October when the Comprehensive Spending Review is published.

Newham has worked hard to get off the bottom of the league tables when it comes to multiple deprivation, but we have seen the consequences of the recession over the last two years as demand for our services has soared – those seeking debt advice have doubled, and those seeking employment support have tripled in last 18 months.

So here’s a snapshot of what these changes mean for local people in east London.

Benefits and Tax Credits

  • The three year freeze (should read ‘cut in real terms’) of Child Benefit will affect 41,035 families in Newham who receive Child Benefit (a total of 79,320 children), a powerful tool in the fight against child poverty. Newham has one of the youngest populations in the country so we will be affected disproportionately.
  • We welcome the increase of Child Tax Credit by an extra £150 per year. This will help the 38,600 Newham families who are currently in receipt of Child or Working Tax Credits (highest take-up in London) offset the cuts of their Child Benefit.
  • Even though the government cut the free schools initiative being trialled (very successfully) in Newham and other boroughs, we are heartened to hear of Newham Council’s commitment to continue with it anyway.
  • A total of 1,910 people (18.8% of those on JSA) have been claiming JSA for longer than 12 months in Newham, many of whom we help back into work through our very successful employment programmes. We recently submitted a paper to DWP proposing how the new Work Programme must be designed so that it doesn’t leave behind those who most need its support – read a copy here.
  • We are concerned about the Housing Benefit being withdrawn from people on Jobseekers Allowance after 12 months. Particularly if at this point they have to go on the compulsory Work Programme. It’s contradictory and may lead to a massive increase in homelessness, debt or cash-in-hand work.
  • Key out-of-work benefits are claimed by 30,440 residents   (18.3% of the local population). Through delivering an advice service to 9,000 people each year and our research and campaigning work we know that fundamental reform of the benefit system is an absolute imperative. So we were heartened to hear that changes are underway, including work incentives which we’ve been lobbying for. We look forward to working with DWP over the summer as it prepares a new Welfare Reform Bill.

Housing
Current LHA rates for Newham top out at £350 for a 5-bedroom house, so Newham residents won’t be affected by the cap.

Tax
We welcome the government following up on one of our policy recommendations to increase the personal tax allowance threshold. This latest increase to £7,475 will take about 10,500 local residents out of the tax system (15.8% of Newham’s working age population), putting more money into the pockets of those who need it most.

However the VAT increases will adversely affect those poorest in our society. The richest 10% spend £1 in every £25 of their income on VAT. The poorest 10% spend £1 in £7.

Jobs
Where are the jobs? The assumption in the budget is that the private sector will fill the deficit by providing more jobs. And that it will be easier for people on benefits to move into work. But again where are the jobs now?

  • In Newham there are 46 jobs for every 100 people of working age. Compared to 94 for London, and 83 nationally. In other words, people either don’t work, or have to travel outside the borough for work.
  • Nine JSA claimants are competing for each unfilled job vacancy in Newham, compared with a national average of 5:1. And there are 10,196 people are claiming JSA in Newham. That’s an awful lot of competition from just one of the 33 boroughs in London.
  • The types of work available to people in Newham are in the service sector (representing 89.9% of all jobs in the borough). Often insecure and temporary (32% are part time), low paid (21% get paid less than £7 an hour) and low skilled (24.2% fail to reach level 4 at Key Stage 2 – average of English and Maths).

Public Sector
Newham residents rely more heavily upon their public services than other more affluent areas. Some local services are already at bursting point as demand outstrips supply. When these are cut where will local people turn to?

  • 36% of jobs in Newham are in the public sector (top 10% in the country). Newham Council has already had to cut £30million (c.7%) from this year’s budget. However if we are to see departmental cuts of 25% over the course of this parliament and a council tax freeze, how may of these jobs will go in Newham? Public sector funding also supports a diverse voluntary sector, delivering a wide range of services. The prospect of 25% cuts is not good for those who work in the sector, or for those they support.

It’s early days to see how this budget will actually impact on local people in east London. But we do know that as belts have tightened in the past it has often been those with least that suffer most. Let’s hope this coalition government’s rhetoric of fairness and support for the most vulnerable actually plays out into reality.

The consultation process for the Comprehensive Spending Review should be launched today (24th June) and the timetable runs through to the autumn – so get involved, we will be.

Note: Current data sources have been used where possible, and can be provided upon request.

First thoughts on Frank Field’s review on poverty and life chances

Monday, June 7th, 2010

http://comlinks.beepweb.co.uk/linksuk/wp-content/images/FrankFieldMP.jpgWe were  pleased to hear the PM announce plans for a new review on poverty and life chances, led by Frank Field, and considering, amongst other aims how to develop services that “nurture children”.

He will:

  • examine the case for reforms to poverty measures, in particular for the inclusion of non-financial elements
  • generate a broader debate about the nature and extent of poverty in the UK
  • explore the effect of a child’s home environment
  • recommend potential action by government and other institutions to reduce poverty and enhance life chances for the least advantaged.

We will be blogging on other aspects of the review in the weeks ahead but note now Fields specific commitments to consider how grass roots groups can transform children’s lives, to learn from others and to producing an action programme.  He told the BBC: “I hope we will have a programme of action, …which the government can actually act on. ……I don’t think we need lots of brilliant new ideas, lots of people have done work, we now need to bring that together and shape it in a way which leads to action.”

With the right community interventions at an early stage we could be doing much more to enable all children to fulfil their potential.   We know some of what works. We do it everyday at Community Links across a network of more than 60 projects in East London and it isn’t rocket science.  Its warm and friendly places where young people can be safe and free to play and learn and grow. Its committed and empathetic staff  that children can trust and respect and it’s the deep value relationships that grow from reliable and constant understanding between service user and provider.

When we were reviewing the Council on Social Action’s unfinished business  before the election we suggested to party leaders  that  a national community support strategy for children and young people, rooted in such approaches,  should be a priority for the new government.  We advised that an effective independent  contribution to developing such a strategy would learn from the successful working process of the Council  and would combine advice and recommendations to government with  concurrent, cross sector action on the ground.  Above all it would seek to understand and, where appropriate, support and develop existing good practice.

The brief for the Field review is not quite the same and as yet we don’t know exactly how it will work but there are clearly many connections. We particularly welcome  the positive commitment to learning from what works and to generating a practical action programme.

We look forward to contributing to the learning and, especially, to the action.

Welfare Commission: humanising decision making and appeals in the benefits system

Tuesday, February 9th, 2010

Today the Department for Work and Pensions Select Committee publishes its report on decision making and appeals in the benefits system, the headline press coverage reports that overpayments due to error had soared from £400 million in 2000, while overpayments due to fraud and mistakes by claimants dropped. As part of the solution the select Committee is calling for a Welfare Commission to be set up to simplify the benefits system. We welcome this news and believe that any redesign should place a one-to-one service to claimants at its heart; ensuring efficient and humanised service delivery. We have a few specific recommendations for the Commission to consider

  • Reduce the complexity of claim forms,
  • Make crisis loans more accessible and immediate,
  • Addresses the inconsistency of the earnings disregard across all benefits to ensure accidental fraud is not committed resulting in benefits being automatically stopped.

Last year the Community Links advice services were used by a total of 12,400 local people. At our drop-in advice sessions 37.8% were benefits related cases, of which 73% were a result of DWP error. Our advice services continue to be in high demand, services cost several hundred thousand pounds per year – funded by local authorities and the Legal Services Commission. This cost to the tax payer could be dramatically reduced by the simplification of the benefits system and increased competency with the administration process.

Research by AdviceUK in Nottingham reveals that 42% of the demand at advice agencies in the city is ‘failure demand’ – demand caused by failures in the system of public administration. Reducing this would save significant amounts of money and free up advisors to carry out valuable work with clients, supporting them to resolve their long-term problems.

Many of our clients have used our advice services in the past; some have had their benefits mistakenly stopped on more than one occasion. The knock-on effects are increased borrowing and debt, eviction problems and in many cases people falling into the informal economy, working cash-in-hand to cover costs as a last resort. Debt related advice has doubled, and our advisers believe this is in part due to the recession-related rise in claimant figures, and benefits being stopped or delayed as people struggle to find formal work.

Our campaign, Need NOT Greed has been calling for a simplified benefits system. A system which is easier to navigate could help prevent the rise of informal economic activity caused by people struggling to survive poverty. At the launch of the Need NOT Greed campaign in February 2009 Terry Rooney, chair of the DWP select committee said

“There is a treadmill of being in the informal economy out of Need NOT Greed. The striking thing is that the national benefits system is geared up to serve millions, but everybody is an individual – it’s how you can recognise everyone’s needs and requirements. You need a totalitarian system and there are enormous challenges – but ones that need to be faced and met.”

A local campaigner and user of our advice services said

“the system wears you down, I am constantly just surviving. Every time you pick yourself up and try to move forward the system lets you down again. It’s the same old problems for everyone and none of us round here trust it anymore. How can something you don’t trust be able to help you?”

Rising unemployment is increasing demand for welfare benefits at a time when public funding is under severe pressure. Spending time building productive relationships with people using services is time well spent; not an extravagance. These relationships are instrumental to efficient delivery of public services. We hope that a Welfare Commission is established as it is evident that change is necessary – but change must put the needs of the service user at the heart of the system.

Personalised service and Knight’s digital vision

Wednesday, December 2nd, 2009

community Links Advice workerPersonalised service = zero human interaction. An online welfare system; modern, instant and resistant to human frustration or despair: the computer says no.  I just read today’s announcements by Jim Knight MP, the employment minister about improving the Jobcentre’s service. If you have a lack of computer skills you will get a technologies budget to get internet access at home and training in computer skills. He also went on to say that the Jobcentre Plus measures it success in the number of people get gets into a sustainable job.

Last week a group of local volunteers got together with local unemployed people from Canning Town as part of the Need NOT Greed campaigning groups. One guy had been unemployed since the 80’s and told us how he struggled to apply for jobs as the Jobcentre adverts often only provide emails, not phone numbers to call.

 Today I spoke to a local grassroots campaigner who needed £20 to pay his agreed debt payments or the bailiffs would be round tomorrow, eviction just in time for Christmas. He was looking for a cash-in-hand job to earn the emergency £20, and had one lined up but the rain meant it had been called off. The weather man tells us the rain isn’t likely to look any better over the coming months. Neither is his situation.

On Monday I heard a rumour that there would be an announcement from Jim Knight by the end of this week about improving the service and efficiency at the Jobcentre. Immediately some recent reports sprung to mind Working Alongside, produced with ATD and both  People of Influence and Time Well Spent from the Council on Social Action. I emailed Jim Knight’s private office about the announcement and included Working Alongside to contribute some recommendations from individuals who had experienced the service themselves. I got no response. Frustrated I picked up the phone to call, I was told the appropriate person would call back. In despair I read the announcements this morning.

Online activity is great; we use it regularly at Community Links as part of our Need NOT Greed campaign and Chain Reaction social network. It is great to share government and grassroots activists voices, to link people up and to support people. However accessing benefits online and applying for jobs online will not deal with the multiple complex problems that the most vulnerable face, like the two people I met just over the past week.

Bringing in a move like this is important, so that the 21% of  UK adults who have never used the internet are not even more excluded in 10 years time. However “personalised” online efficiency is not the same as “humanised” one-to-one support. Consider Dell, I have been requiring their services recently because of a laptop problem that I have no understanding of. Most of us have experienced something similar. When dealing with new, complex issues that we have no, or very limited experience of, the first thing people want is someone to speak with directly, in a language they understand and to have confidence in their competency. If I had to entirely fix my own computer, by myself online – honestly I probably wouldn’t do it. On the other hand I’d prefer to search for employment on line. The welfare system is catering for incredibly complex needs and, yes, government actions on digital inclusion are excellent, but it should not mean sacrificing the vital one-to-one support that is needed and gives results.

“Working Alongside”: Community Links and ATD Fourth World’s ‘Need NOT Greed’ discussion groups on the Benefit System

Tuesday, July 14th, 2009

Working together for a better future for everyone

“People who experience a problem understand it best.” 

Extract from Community Links’ founding statement

 

Community Links and ATD Fourth World, are two charities both working with people who live in poverty. We jointly conducted a series of workshops with people who have long-term experience of poverty to explore their experiences, draw out common themes and develop ideas for changes to the system that participants felt would help them move out of poverty, off benefits and into sustainable secure employment.  

These are the stories of the people we work with everyday. They are the ones who have to queue for 40 minutes in the Jobcentre, the ones who never see the same member of staff twice, and the ones who have to negotiate the bureaucracy of the benefits system just to be able to feed their families whilst they look for work in this ongoing recession.

Working Alongside“ is the latest in our Evidence Paper series. It is an account of those three workshops and some recommendations. We hope policymakers and other practioners will learn from this work  to inform their strategy and policy and go on to improve services offered by the Department for Work and Pensions, Jobcentre Plus and their partners.

Download a copy of “Working Alongside“.

Do you earn enough for a minimum acceptable standard of living?

Wednesday, July 1st, 2009

 

 
About a year ago we wrote a piece reporting on the launch of the Minimum Income Standards research.  This is an income  figure calculated to reflect what members of the public thought people need to achieve a socially acceptable standard of living.  Today the figures for 2009 have been published.

Last year the report delivered a grim analysis for those living on low incomes and claiming benefits. One  year on, after regular news of financial crisis and job losses, the picture looks even more bleak. Around one quarter of people in Britain are  living below the minimum income standard, and this is increasing as unemployment rises  People of working age who are claiming benefits remain well below the minimum income standard and far removed from an acceptable living standard. 

These findings have confirmed what we at Community Links have known for years that the current benefit system does not provide a sufficient income for people to live with dignity. In fact it pays people to stay in poverty.

Inadequacies in the benefits and tax credit systems are one of the factors that result in people feeling they have no alternative than to work informally – claiming benefit whilst undertaking cash-in-hand work. Our NeedNOTGreed campaign works to remove the need for cash-in-hand work by creating a modern, flexible welfare system.  Our work is summarised in our Social Change booklet on the Informal Economy.

But it’s more than just an argument about figures and statistics. The everyday experience of the people we work with in our own area of east London and communities like ours across the UK indicate the many ways families are struggling. The figures are translated into the child who hopes – but does not expect to get a birthday cake or the family living in overcrowded and unsuitable accomodation that can’t get away for a weekend at the seaside over the summer – or even afford regular healthy lunches whilst the free school dinners are not available during school closure. Our work on Child Poverty is summarised in another of our Social Change series.

Full details are available on the Minimum Income Standards website where a  there is also a ‘Minimum Income Calculator’ for people to check whether their income meets the MIS.

London Debt Summit

Tuesday, June 23rd, 2009

dump the debtThe national Financial Inclusion Champions programme is intended to take forward the work of the Now Let’s Talk Money campaign, and is managed by the DWP as part of the Government’s Financial Inclusion Strategy and Financial Inclusion Fund.

Community Links is leading the development of the champions programme across east and parts of north London. 

Financial Inclusion Champion Wai-Fong Pang is based at Community Links and is  working to develop and promote financial inclusion services. In this article she comments on the London Debt Summit.

 

There have been many concerns raised within the advice sector about the impact of the recession on advice services and their clients. So, Capitalise, London’s Debt Advice Partnership and the GLA organised the Debt Summit, which took place yesterday, to address some of these issues. There were a range of speakers invited including the Deputy Mayor of London, funders from both the statutory and charitable sector and the chief executive of a voluntary advice agency. But, despite their diversity they were all in agreement about the need for a co-ordinated and strategic response to the impact of the recession.

Debt advice can deal with the more pressing problems of keeping a roof over someone’s head or the bailiffs from the door, but there are other issues such as redundancy, ill health, relationship breakdown, unreasonable behaviour by creditors and even the tenuous state of advice funding that must also be dealt with.

The report, ‘Up to our neck in it’ was also unveiled at the Summit. Despite the many depressing statistics and figures, the one that really shocked me was the impact this recession is having on the self-employed. Since 2006, Capitalise has seen a 300% increase in average debt levels of these clients, from £10,000 to £44,000. No work – no money, and to compound the problem they also have difficulty accessing benefits because of the need to provide proof of income with a set of accounts prepared by an accountant. The way that I see it, if you can’t afford to pay your rent or mortgage you probably can’t afford to pay an accountant to prepare your accounts!

The BBC  journalist, Liz Barclay, was also in attendance, she was a manager of a Citizens Advice Bureau 20 years ago and remembers dealing with clients in debt and dealing with the impact of the previous recession. She asked the question ‘Has there been any improvement since the last recession?’ Not one person put up their hand and said ‘yes’ there had.

I really hope that something good will come from this Summit, there is talk of the formation of a London Debt Strategy group to work cross-sector to find solutions to the problems.

Let’s hope that they succeed.

Wai-Fong Pang
Financial Inclusion Champion – east/north London