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Archive for the ‘Innovation’ Category

A Big Society… and four economy sized societies

Monday, July 19th, 2010

Community Action bannerPerhaps I’m too cynical or just insufficiently pragmatic but I urge caution in our response to government rhetoric on the Big Society, at least until we see more detail.

Matthew Taylor says the RSA could be called the think tank for the Big Society so closely are the visions aligned. So could Community Links and, I suspect, a lot of other organisations. This might signal an opportunity or it might be a warning. Few can dissemble from the warm words but is it really possible in practise to please so many people?

Thus far we’re promised some old ideas rebranded Big Society – the social investment bank for example , some reworked – the social action day was consumer tested last year and rejected , some relatively small new ones – funding the training (though not the employment) of community organisers for instance and, today, four Economy Size Societies in the Eden Valley, Windsor , Sutton and Liverpool. Worthy initiatives perhaps but scarcely amounting yet to a brave new vision. The more ambitious iterations of the Big Society are less clear and more worrying – Andrew Lansley claimed the label for his NHS reforms as did Michael Gove for independent schools.

Here my concern is less about the producer interests of the organisations on this patch – third sector agencies and social enterprises may well grow the business, but much more about the best interests of our service users, particularly the most excluded.  Some of the services on which the most vulnerable are most dependent are clearly threatened and could, under the cover of the Big Society, diminish significantly over the next couple of years. Not necessarily but very possibly.

Arriving for work at Community Links in Canning Town this morning I passed a long queue of people waiting for advice or practical support in this, one of the UKs most disadvantaged communities. The questions I ask of every government programme are the same today as everyday. “How does it meet their needs? How does it tackle poverty, not just money but poverty of opportunity, and what more could be done?” I’m not sure that what I know about the Big Society, or what its leading minister, Francis Maude, had to say about it last week,  helps me with the answers.

Criticism at this stage is of course just as empty as wide eyed enthusiasm. It simply isn’t yet time for the jury to return. We could however be thinking more about the criteria for   judgement, the basis on which we might   appraise the Big Society , challenge it, build it. Our Chain Reaction network has begun this work with a statement of principles sketching our vision of the good society, outlining the principles that might underpin that vision and suggesting the expectations, for ourselves and for government that might flow from this analysis.  We put forward this vision, these values and these expectations for ourselves and for government as a set of principles that might guide the judgements that we make and the work that we do.

We share it as a work in progress and invite others to contribute.

Recognising and rewarding success

Wednesday, July 14th, 2010

European Year Against PovertyMost people recognise that award ceremonies – particularly in the third sector – are at least as much about showcasing a wide variety of excellent work as they are about rewarding one particular individual, project, or organisation. This is certainly the rationale behind the Tackling Poverty Awards that we’re launching today, in collaboration with our partner Church Action on Poverty. They aim to recognise and reward projects that successfully support working age people in poverty.

Alongside Community Links’ core purpose of providing first rate services to people in east London, we share what we learn with other organisations and policy-makers nationally. Since 1989 our Ideas Annuals have collected and published hundreds of examples of successful local projects from around the country. Our Chain Reaction Project continues the work of sharing good project ideas in an online forum.

Through our policy work we have a track record of influencing government and changing the systems and procedures adversely affecting the people we work with .

One of this year’s projects, part of the European Year of Tackling Poverty, is around poverty amongst people of working age. As well as a series of local listening campaigns held around the country, we’re launching the competition to gather together innovative examples of projects working with people experiencing poverty. We believe that people who experience a problem are the experts and often best placed to develop sustainable solutions. We want to provide a platform for people who know best what it is like to live in a struggling community to tell their own story and challenge the myths about how poverty is perceived.

Four projects will be given a video camera to keep, and the chance to make a film about their work. One will win the overall award at a ceremony in November. But as many longlisted projects as possible will be included in a publication celebrating the diversity and importance of work going on around the country. Work that is often localised and unreplicated, but could have a huge impact if copied elsewhere.

So if you know of or run a project that inspires you, please do consider submitting an application.

Everyday Innovators – Rethinking Public Service

Thursday, July 8th, 2010

DSCN4327A new political landscape has taken shape since the general election. We have seen a dramatic shift in thinking about public service delivery, with an increased recognition of the value of engaging individuals and communities in the reform of public services, (something that Community Links have advocated for many years).

We see this within the coalition government as Chancellor George Osborne announced £74bn public spending cuts in the emergency budget  – and launched a crowd sourcing website calling for ideas for public service savings.

And we are following with interest the emerging discussions around the Big Society Network which is calling on individuals with the local expertise and skills to step up and take part in running activities in “Your Square Mile”.

Thanks to NESTA’s recent and timely Radical Efficiency research which examined over 100 case studies across the globe, we can learn about best practices that have significantly reduced service costs and at the same time improved the quality of service delivery. The Radical Efficiency report outlines a community-driven service delivery model that encourages partnering with service users, recognising community leaders, and incorporating existing community assets. It has found that by changing the way services are designed and delivered, between 20 and 60 percent of efficiency savings can be realised.

All in all, it is about innovation. It is about looking at the communities you serve and considering how to re-conceptualise public services or programmes. For example we have blogged before about how the Community Links Everyday Innovators programme set up a volunteering project in our local Jobcentre and reduced Jobcentre delays from eight weeks to three days.

Our Everyday Innovators Programme is a step-by-step framework that inspires service providers to be more creative and strategic in re-designing and co-designing better services by effectively engaging clients. More than just being about radical thinking, in our experience, this model also reduces costs.

New thinking doesn’t mean re-inventing the wheel. The learning gained from  over thirty years experience developing and delivering services in one of the most deprived parts of the UK  has been distilled into the ‘Everyday Innovators’ approach. It is built on the idea that the communities you serve are assets with expertise, experience and knowledge. By giving them a new role in your service design and delivery, you will gain front-line insights that many marketers spend their lives to find. In essence, rather than trying to “do more with less”,  just like Radical Efficiency and the “Big Society” concept,  Everyday Innovators is, as professer David Halpern has said, “doing more with more”.

Everyday Innovators is about creating a collaborative process to work together, and about building Big Society.

Want to find out more?  Why not come to our upcoming Everyday Innovators Taster session which takes place in London on 30 July 2010.  from 10:00 – 16:00 at Community Links, 105 Barking Road, London, E16 4HQ
The cost is only £10, which includes lunch and refreshments.
More information and registration.

Giving Canning Town a LIFT

Monday, July 5th, 2010

LIFT Canning Town Just around the corner from our headquarters building in Canning Town an intriguing new structure has been taking shape behind the hoardings over the last few weeks. Here in east London amid the Olympics building work and other huge regeneration projects we are used to seeing things change. The new building on the site of former council housing is actually a mobile performance venue – basically a big tent  – and provides a temporary home to the London International Festival of Theatre.

For a few weeks this empty patch of ground will be transformed into a venue for a diverse range of drama as well as a full programme of eclectic events stretching from boxing to haircuts by children!

As part of the fun Community Links will be taking over the space for a full day next Monday 12th July.  We will be presenting a Family Fun day with a programme of activity and taster sessions including a chance to get professional advice and help filling in forms; Keep Fit; Pensioners Bingo; Salsa Dance workshop; after-school craft activities for local children and ending up with music and street dance performances from young people in the Youth Zone until 9:00pm

It’s great to have unused bits of urban land put to community use and bringing drama to areas outside the west end of London is to be celebrated. Come and join us at our family fun day next week – or come sooner and take in a show. Highlights this week include free performances of  “She from the Sea” by Zawe Ashton from the Clean Break Company – a theatre company using theatre for personal and political change, working with women whose lives have been affected by the criminal justice system. The programme outlines the performance :

Pearl, Masha and Edlin are trying to move on.  A simple life by the sea is all they need to forget their pasts.  But when a mysterious visitor is washed up, she brings with her a dark history that threatens their new way of life. A decision must be made.   Let her stay or make her swim?

Hooked?  … I might see you there….   7.30pm, 8 July 2010 or 2.30pm & 7.30pm, 9 July 2010. Loads of other interesting and exciting things are happening and it is a great opportunity to experience something new in an unusual setting.

Have a look at the full programme and do drop-in on Monday 12th to join in the  Community Links family fun day.

The Big Society and good old-fashioned community development.

Wednesday, May 19th, 2010

DSCN4326Geraldine Blake: Community Links CEO.

Today saw the first policy statement of the new coalition government: the focus on community activism is a subject we care deeply about.

David Robinson, Senior Advisor at Community Links and former Vice-Chair of the Council on Social Action was one of a small and diverse cast of individuals invited to a discussion of The Big Society with the new Prime Minister and Deputy PM at No 10.  Though the ideas announced this morning were largely familiar from the manifesto and election campaign it is interesting to note that in addition to  the PM and his  Deputy, Cabinet Office ministers Francis Maude and Nick Hurd were also around the table. This was the first Cameron / Clegg joint appearance since announcing the terms of the coalition.  Any of the many obituaries for the Big Society written during and after the campaign were clearly premature. Whilst we don’t disagree with the rhetoric, we feel the Big Society approach will stand or fail on the investment put into it.

At Community Links for 33 years we’ve been supporting young people, families and local residents to engage in their communities, to volunteer, to help shape local services and to deliver those services. We know that this work transforms people lives and makes our communities better places to live (crime dropped by half on one estate after we had worked there for less than a year). We can do this because we have spaces to do it in (community centres) and experienced staff to deliver (with a ratio of 1:2 staff to volunteers across the organisation). This costs money; money that each year we find hard to secure. At the moment our work is underpinned with a mix of public and independent funding. We know (and we’re working very hard to prove) that investing in this kind of community activity saves the state money further down the line.

So we’ve got two nagging doubts about the Big Society programme, published today.

Firstly, that this is all happening in the context of radical cuts to public-sector budgets. Whilst we agree that governments cannot change deep-seated social problems alone, neither can communities. For willing citizens to be effective, they need to be the partner of the state and not the alternative. It is essential, particularly in very poor communities, that public services are protected, not rolled back. They cannot be replaced by volunteers, no matter how enthusiastic.

And secondly, the paper we see today talks about supporting the creation of neighbourhood groups and the expansion of charities, social enterprises, mutuals and co-ops.  All good stuff – but let’s see your money!  Are we expecting this to come from increased charitable giving and philanthropy?

We’re pleased about some of the structural ideas in the paper, but at the end of the day, what will make the Big Society work, is good old-fashioned community development work.  We know that this is absolutely the hardest thing to raise money for.  So training up 5000 community organisers - good, requiring them to raise their own salaries - highly unrealistic.

Before he was elected David Cameron issued an invitation to “ …join the government of Great Britain”. We are not waiting to see what happens next, the practical experience of organisations like Community Links needs to shape this programme.

One final thought – please, please don’t waste a lot of time by setting up brand new stuff.  Britain isn’t broken, there’s lots of amazing work already going on in and by communities, families and local networks. Invest in what is already working, and help it to work bigger and better.

There are many ways to continue the conversation; the Community Links Chain Reaction network is encouraging community groups to hold self-organised meetings.  Our first ideas group in east London in early June. This gathering will be expressly cross-sector, and will focus on responding to the new Government’s proposals. Let us know if you want to be involved.

Partnership working and the importance of values

Tuesday, March 30th, 2010

Last week I was up in Manchester for Oxfam’s annual Country Leaning Review for their UK Poverty work. The day’s objectives were to:

  • Meet other Oxfam partners and hear about their work
  • Feed in to wider Oxfam’s thinking on developing strong and healthy partnerships
  • Review the quality of Oxfam’s partner relationships in England, and what we could do to improve them

The day started with (inevitably) a few presentations, from Single Parent Action Network, ourselves, Church Action on Poverty, and the Community Allowance, followed by some constructive discussions examining the relationships that Oxfam have, in terms of what works and what could be improved.

People fed back about what they liked about working with Oxfam…

  • Partners shared common values – a solid starting point for a partnership.
  • Oxfam provided flexible funding for its partners, which in some cases was used to leverage other monies into a project.
  • Association with the Oxfam brand can open doors and increase the profile of a partner and the project.
  • Oxfam can open up and gain access to networks where others cannot.
  • Coalition working was a strong factor with Oxfam.

And what could be improved…

  • Partners would like to be involved in participating in the development of Oxfam’s strategy in the UK.
  • Increased communications between the three work areas: race, gender and livelihoods.
  • Links with international partners to be able to share and learn.
  • Sharing learning in a structured approach.

In reflection the day highlighted the complex nature of partnerships and the continued effort that needs to go into them: constant nurture, development and communication over the long term – much like any relationship that you care about. Way too much emphasis is placed on the catch all term “partnership”, and I’m not going to get into that debate now. But I do know that I find them hard work and at times challenging, but when I work at them then they can be very rewarding.

For me the basis for any good partnership starts with shared values – if you can get that foundation in place then you’re half way there. In our partnership with Oxfam those values include a ground up approach to tackling poverty, building stronger communities, and taking a holistic approach to working with people and communities.

In the past we’ve worked with Oxfam on our Need NOT Greed campaign, the Community Allowance and most recently some work measuring the informal economy in Salford (the report will be published in the summer).

I hope to build our partnership with Oxfam, which is in its sixth year now, with many more projects to come.

A Community Links-inspired method to finance social change is launched today by the Ministry of Justice

Thursday, March 18th, 2010

In a brief diversion from our theme of the week, we bring good news. Third sector funding issues can sometimes be a bit dry, but this new scheme has the potential to revolutionise the way government funds social change.

A Social Impact Bond asks investors to put in money upfront, which is used for untried social schemes like working with ex-offenders. If the scheme is successful, government pays back the investment plus a bit more. However, if the scheme isn’t successful, it doesn’t cost the taxpayer a thing. The huge advantage over traditional public sector funding is that it allows new or untried techniques to be piloted without the need for large upfront investment from government. A pilot for the bond, that aims to reduce reoffending among short term prisoners in Peterborough, was launched by Social Finance and the Ministry of Justice today.

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How does the media influence public attitudes to people in poverty?

Tuesday, January 12th, 2010

Attitudes to poverty week A few months ago a BBC producer asked if we could put her in touch with people willing to talk to Melanie Phillips about their experience of being unemployed and on benefits. We declined – we didn’t feel we knew anyone in the right position. The second of two episodes aired on Radio 4 yesterday (my review of the first episode here, second episode here).

It did made us think a lot about the role we, as a grassroots charity working in one of the poorer London boroughs, could play in influencing public attitudes to those on benefits, and how we should interact with the media on this issue.

Then we thought we’d draw on the collective wisdom of our readers, and open it up for debate. So for a week starting on 25th January, this blog will be devoted to discussing the importance of the media in influencing public attitudes to poverty. We’ll be commissioning posts from a wide range of contributors – if you’d like to write something, please do get in touch

To get people thinking, and as a brief introduction, here are some assertions. Feel free to disagree.

The media is important because it can influence public opinion. If the media present poor people as scrounging, benefit-cheating, crime-ridden layabouts, people who are not poor might believe that’s the case. If the media present poor people as just like everyone else but trapped by a system and really quite keen to be less poor, then people might believe that instead.

Public opinion is important for the way individuals and government treat those in poverty. If the not-poor 4/5 of the population have a stereotyped and negative view of the poor fifth, they will tend to treat them accordingly – in job interviews, in shops, in the doctor’s surgery, on the street. This helps keep people poor. And if the government believes that a crackdown on benefit cheats would be more popular than a raise in benefit levels, you can guess which they’ll announce. This will also keep people poor.

In the last few years the media has largely misrepresented and stereotyped poor people, in two ways.

1) In documentaries that claim to highlight poverty, but are perceived – very strongly by those featured in them – as a deliberate misrepresentation. This came across clearly at a fascinating event last year (part of JRF’s excellent work on public attitudes), where people with connections to programmes like Rich Kid Poor Kid, or The Tower, highlighted the ways in which they felt the programmes had wronged them and their communities.

2) In news and comment that selectively covers poor people who are also criminals (anti-social behaviour, knife crime, benefit cheats etc). Many people’s only experience of poverty is through the media, and without any coverage of the law-abiding majority of poor people, they are left with the impression that poor equals criminal. The award-winning blogger NightJack controversially called this the problem of the Evil Poor, Neil Robertson made the point that what they really are is the ‘visible poor‘.

How important are values to the Third Sector?

Thursday, January 7th, 2010

In a blog a couple of years ago, Community Links’ co-founder David Robinson wrote the following:

On 4 February 1922 a peaceful march reached Chauri Chaura. The people were calling for self-rule in India and were part of the civil disobedience movement led by Mahatma Gandhi. Police blocked their path. The marchers lost their patience. They chased the officers back to the police station, set fire to it and killed 22 people.

Gandhi was appalled and pulled back, suspending the non co-operation movement and saying that the country was not yet ready. For Gandhi the end did not justify the means. The two were inseparable. His position exasperated his allies but now, with the benefit of hindsight, historians can see that Gandhi’s moral certainty was the movement’s greatest strength – the source of its influence. He realised that, like any voluntary association, the movement would have been pointless without an unremitting commitment to fundamental values. They are the abiding moral core of any successful enterprise, constant and enduring.

Organisational objectives, in contrast, are not fixed forever but continuously updated, constantly stimulating, challenging and inspiring. Think for a moment about famous organisations currently in the public eye. How many seem to operate in the opposite mode, apparently unable to risk significant change in their day-to-day work but seemingly more flexible on the underpinning ethics?

Community Links has been promoting the role of values in the third sector for many years – in 2006 we published our report Living Values, encouraging boldness in third sector organisations, and last month NCVO published another report Values into Action (pdf) building on that work.

We all like to think that a value-driven approach sets the Third Sector apart from profit-driven business, but in reality what matters is how we put these values into practice. The report shows that values are vital, but that third sector organisations need to put some effort in to ensuring theirs are communicated, embedded in their work, and not eroded by powerful external constraints such as the need for funding.

Community Links has many years experience advising third sector organisations on how to think through and realise their values. We know how because we have done it ourselves, and you can find more information on our Consultancy and Training page.

A Year of Social Change

Tuesday, December 22nd, 2009

As we reach the end of 2009 the national team at Community Links have been reflecting on the last year … and begining to plan for 2010.

In 2009 Community Links has seen more and more people come through our doors, as people struggle and demand for our services increased. In Newham Community Links  carried on running much needed local services -  youth clubs, the New Deal, our own school, provided advice and support to families struggling with debt and welfare, and much more. And we’ve continued to share our learning nationally, achieving considerable success.

Projects that our national team have worked on this year include
The Parliamentary launch of our Need NOT Greed Campaign in February, to the National Talent Bank in June, Chain Reaction in November,  including the launch of three more Council on Social Action reports and much else besides.

We have produced a short report on our activities: you can read it here.

To all those with whom we’ve worked, a warm thank you. To those with whom we haven’t, how about next year? The election, unprecedented regeneration, the European Year Against Poverty all provide us with enormous opportunities for social change. We look forward to seizing that moment with you.

Wishing you a peaceful Christmas and a joyful New Year
The Community Links national team.