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Archive for the ‘Research’ Category

New ‘neets’ research challenges ‘layabouts’ label

Friday, July 16th, 2010

Window Image Last week the Audit Commission’s “Against the Odds” report revealed that Young people not in education, employment or training (NEET) at 16-18 have poorer life chances than their peers and are more likely to be a long term cost to public finances.

In a time of austerity, government can ill-afford the estimated £13 billion in public finance costs that will be incurred by the 2008 NEET cohort over their lifetimes. The blight on individual lives is even more appalling, young men who were NEET are three times more likely to suffer from depression, and five times more likely to have a criminal record, than their peers.

This week Community Links publish our new survey of young people not in employment, education or training. Our research suggests that the vast majority want a job and are actively looking for work.  All but two of thirty five NEET young interviewed were keen to work and actively looking for a job. A significant number were also highly qualified but struggling to find work in an increasingly competitive employment market.

“I’ve applied for loads of jobs but I’m up against people with lots more experience who are going for the same jobs as me,” said one young man with ten GCSEs, three ‘A’ levels and a BSC in Computing and Business. “I’ve been to graduate careers fairs where I’m competing for entry level positions with people who have been made redundant from Lehman Brothers and other big firms. It’s incredibly hard to get your foot on the ladder.”

The label NEET covers a diverse group; whilst just over a quarter of the young people interviewed had five or more grade A-C GCSE’s, a similar number had no qualifications at all. More than half of those with no qualifications had been excluded from school.

Only half of the young people who took part in the survey were claiming benefits, relying instead on support from family and friends. The absence of the most basic level of financial support made it extremely difficult for some to stay in education.  One 17 year old described how he had enrolled on a full time course but could not find the £20 per week needed to pay his travel costs. Poverty had a big impact; there have recently been calls to reduce or cut benefits for young people who refuse work or training. But a lack of cash is the very thing causing some young people to fail. Some who simply could not afford the cost of travelling to college, for instance, were abandoning education as a result. One 20 year old woman described how she had been unable to complete a Business Studies degree because she was sharing a two bedroom flat with eight other family members. “Five of us sleep in one room,” she said. “There was just nowhere to work or think and after 18 months I had to leave the course.”

Others from poor backgrounds were giving up on higher education because they were afraid they would be unable to repay high levels of debt accrued to cover tuition fees and living costs.

A more generous level of support for young people in education and training could cut the risk of young people becoming unemployed for extended periods, and reduce the long term cost to society. Taking away financial support by cutting benefits or other punitive measures is likely to have precisely the opposite effect to that intended and lead to greater demands on public finances in the long term.

Read the full report.

Being Poor and Being Powerless

Monday, June 14th, 2010

Henry Tam Henry Tam is Visiting Professor at Birkbeck College, University of London. He has written extensively on the subject of democratic citizenship, and actively championed the development of inclusive communities. In this guest blog post he outlines the analysis from his recent book Against Power Inequalities.

If in the land of the blind, the one-eye man is king, then in the realm of trillionaires, even those with merely a millionaire status would languish at the bottom of the heap. Power – visual power, purchasing power, military power – whatever form it takes, is inherently relative. It makes no sense to talk about someone being powerful or not without making a comparison with someone else’s ability to make things happen. And since poverty is in essence about the lack of power, we should never lose sight of the need to combat it by limiting the concentration of power in those who can already pretty much do what they want.

Yet, it is not an uncommon suggestion that people should not worry about what others have got. Perhaps the visibly wretched should be given clothes, shelter and food. But beyond that, we are often told; people should look after their own needs and leave others to get on with their lives. Where they have a common interest in cooperating, they can voluntarily do so; otherwise just let people mind their own business. This sanguine outlook has one critical flaw. It ignores what entrepreneurs have tirelessly demanded as the level playing field, or diplomats have for centuries sought as the balance of power – in short, a power structure where no one has a predominant capacity to subdue, intimidate, marginalise, or take unfair advantage over others.

If we really care about helping the poor, the powerless, all those who are vulnerable to the whims and commands of others, then we need to make sure they can stand up to the powerful. In my new book, Against Power Inequalities, I look back on history and find that over centuries, across the world, a similar pattern emerges with those in powerful positions seeking to strengthen their grip even further by constantly changing the rules in their favour, and progress in making communities more inclusive only achieved when reformists and citizens have managed to redistribute power more fairly. Along the way, there are of course many twists and turns. Some claim to fight for the powerless and end up just grabbing power for themselves. Others express deep concern for the poor while they consolidate economic arrangements which will continue to benefit the rich at the expense of everyone else. But sustained change for the better is possible.

We are not talking about some utopian end point, but a constant effort to moderate excesses. The civil service has now been told that its highest earners should not be earning 20 times or more than the lowest. The same message needs to be repeated for society at large – at present, the top 10% in the UK have 100 times more wealth than the bottom 10%. At the global level, the challenge is even more severe. The richest 1% of adults own 40% of the world’s assets, while the bottom 50% barely own 1% of the world’s wealth.

To adapt the homily about not just giving a hungry man a fish, but teaching him the art of fishing, there is no point in teaching him how to fish if he is unable to stop the multinational fleet of trawlers taking away the entire fish stock.

Henry Tam’s new book, Against Power Inequalities, provides a short guide to the contest for power redistribution across the centuries, and draws out the underlying causes of disempowerment which are still with us today.  It is available for  free download from the Equality Trust, or from Henry Tam’s own blog Question the Powerful.

Researching young people’s aspirations

Thursday, March 25th, 2010

‘Raising Aspirations’ is one of Community Links‘ four strategic aims, so we were delighted to be asked by the London Borough of Hackney’s Children and Young People Scrutiny Commission to train and support members of the Hackney Youth Parliament to conduct research into the aspirations of local children and young people, and their parents and carers. Together we carried out interviews and held workshops with young people and parents/carers in the borough. The research aimed to find out more about young people’s aspirations, the barriers they may face and the support young people need to overcome these barriers.

The Commission recently published their final report, which makes a number of recommendations to Hackney Council about mentoring, parental involvement and careers advice.  The Chair of the Commission, Cllr Feryal Demirci, emphasised how the research was a “valuable contribution to this review…highlighting how crucial the influence of parents is on young people’s aspirations.  Therefore, many of the recommendations focus on helping parents to give them the confidence and knowledge to support their children in being able to make informed choices about their futures.”

You can:

- Download our report to the Commission.

- View a slideshow of a selection of the ‘Aspiration Maps’ created by Hackney’s children and young people.

- Watch videos of Hackney Youth Parliament members reflecting upon the research findings and process.

We look forward to reading the report submitted to the Commission in September 2010, providing an interim update on progress made on its recommendations.

Welfare Commission: humanising decision making and appeals in the benefits system

Tuesday, February 9th, 2010

Today the Department for Work and Pensions Select Committee publishes its report on decision making and appeals in the benefits system, the headline press coverage reports that overpayments due to error had soared from £400 million in 2000, while overpayments due to fraud and mistakes by claimants dropped. As part of the solution the select Committee is calling for a Welfare Commission to be set up to simplify the benefits system. We welcome this news and believe that any redesign should place a one-to-one service to claimants at its heart; ensuring efficient and humanised service delivery. We have a few specific recommendations for the Commission to consider

  • Reduce the complexity of claim forms,
  • Make crisis loans more accessible and immediate,
  • Addresses the inconsistency of the earnings disregard across all benefits to ensure accidental fraud is not committed resulting in benefits being automatically stopped.

Last year the Community Links advice services were used by a total of 12,400 local people. At our drop-in advice sessions 37.8% were benefits related cases, of which 73% were a result of DWP error. Our advice services continue to be in high demand, services cost several hundred thousand pounds per year – funded by local authorities and the Legal Services Commission. This cost to the tax payer could be dramatically reduced by the simplification of the benefits system and increased competency with the administration process.

Research by AdviceUK in Nottingham reveals that 42% of the demand at advice agencies in the city is ‘failure demand’ – demand caused by failures in the system of public administration. Reducing this would save significant amounts of money and free up advisors to carry out valuable work with clients, supporting them to resolve their long-term problems.

Many of our clients have used our advice services in the past; some have had their benefits mistakenly stopped on more than one occasion. The knock-on effects are increased borrowing and debt, eviction problems and in many cases people falling into the informal economy, working cash-in-hand to cover costs as a last resort. Debt related advice has doubled, and our advisers believe this is in part due to the recession-related rise in claimant figures, and benefits being stopped or delayed as people struggle to find formal work.

Our campaign, Need NOT Greed has been calling for a simplified benefits system. A system which is easier to navigate could help prevent the rise of informal economic activity caused by people struggling to survive poverty. At the launch of the Need NOT Greed campaign in February 2009 Terry Rooney, chair of the DWP select committee said

“There is a treadmill of being in the informal economy out of Need NOT Greed. The striking thing is that the national benefits system is geared up to serve millions, but everybody is an individual – it’s how you can recognise everyone’s needs and requirements. You need a totalitarian system and there are enormous challenges – but ones that need to be faced and met.”

A local campaigner and user of our advice services said

“the system wears you down, I am constantly just surviving. Every time you pick yourself up and try to move forward the system lets you down again. It’s the same old problems for everyone and none of us round here trust it anymore. How can something you don’t trust be able to help you?”

Rising unemployment is increasing demand for welfare benefits at a time when public funding is under severe pressure. Spending time building productive relationships with people using services is time well spent; not an extravagance. These relationships are instrumental to efficient delivery of public services. We hope that a Welfare Commission is established as it is evident that change is necessary – but change must put the needs of the service user at the heart of the system.

Understanding your local area, hidden warts and all

Monday, December 7th, 2009

A couple of weeks ago the Local Democracy, Economic Development and Construction Bill was given royal assent, so becoming law. It does two things: firstly it aims to create more opportunities for local people to get involved in decision making; and secondly it gives local authorities a greater role in economic development, including requiring them to assess economic conditions in their area, produce a regional strategy in conjunction with the Regional Development Agency, and cooperate with other councils.

The requirement to assess local economic conditions has been of particular interest to Community Links, because we have carried out research into the informal economy in several London boroughs over the last few years and have increasingly realised its importance to local economies. We estimate up to 20% of people have worked informally, and the sector as a whole could be worth as much as 12% of GDP, or £120bn a year. We decided it was such a crucial yet under recognised issue that we set up our Need not Greed campaign to raise awareness.

So does this new act make it obligatory for Local Authorities to understand and include their local informal economy in their assessments and strategies? Well sort of. The legislation allows for local Councils to determine what they want to assess. It’s only the guidelines that suggest they think about all aspects of their local economy, including the informal economy. This is a shame, so just to highlight how important we think it is here’s an example.

In 2006 Haringey Council’s economic regeneration unit knew there was a gap in their knowledge. They knew people in Haringey must work cash-in-hand, because they’d come across individual cases from time to time. But they had no idea who was doing it, why, or how many, or how it impacted on the department’s work, and therefore it was barely considered in their plans. They asked Community Links to do some research, knowing that we’d done very similar research before, in other boroughs.

We quickly built up links with the Selby Trust, a well-respected local community organisation in Tottenham, who coordinated all the interviews. In talking to 2,600 people in Haringey we found that informal paid work was a significant part of the local economy, mostly in areas like catering, cleaning or childcare. The council used our detailed report to build the informal economy into economic regeneration strategies and activities so they better reflected the reality of life for people in the borough.

To find out what’s really going on in your area see the Community Links website or contact Aaron Barbour on 020 7473 9666 (dd) and aaron.barbour@community-links.org

How we reduced Jobcentre delays from 8 weeks to 3 days

Monday, November 16th, 2009

A few years ago we started looking into how Newham’s local Jobcentre could run a better service for its users, many of whom were coming to us for advice when the service let them down.

We began with the principle that those who experience a problem understand it best, and asked service users and frontline staff about their experiences. It quickly became apparent that filling in forms correctly was a big challenge for users, many of whom spoke English as a second language. Seventy per cent of forms submitted were rejected first time around, meaning extra work for staff, and long delays (of six to eight weeks) before claimants received the benefits owed to them.

We identified a straightforward solution: recruit local volunteers who spoke appropriate languages to assist people in filling in their forms. We piloted the project, installing volunteers in the Jobcentre and matching them with people who were struggling with their forms. The results were spectacular – the rejection rate for forms fell from 70 per cent to one per cent. The waiting time for processing a claim fell from six-eight weeks to three-five days. We calculated that the pilot saved over a year of staff time. The centre’s performance shot up to become one of the best in the country. And, as an unintended but welcome consequence, 30 per cent of the volunteers who had been unemployed went on to get a job.

This is just one example of the success of our Everyday Innovators approach – working with frontline staff and service users to improve public services. It is based on thorough research with those who know best, people experiencing the problem. Community Links trains other organisations in the approach – if you’d like to find out how to achieve real change in your public services, download the brochure here, or contact Aaron Barbour on 020 7473 9666 (dd) and aaron.barbour@community-links.org

Why aren’t the child poverty and welfare reform bills better aligned?

Friday, November 6th, 2009

A couple of days ago shadow work and pensions minister Andrew Selous mentioned both our work on the informal economy and the community allowance campaign during the committee stage of the Child Poverty bill. It’s always nice to see a bit of lobbying reflected in what politicians say, but it also reveals something of the debate around poverty and welfare reform.

At this stage of the bill’s passage, a small group of MPs is considering every sentence in incredible detail. Yesterday they’d reached the section of the child poverty bill that will make it compulsory for every local authority to assess the needs of children living in poverty in their region. And Andrew Selous’ contribution was about the extent of that assessment.

He was arguing for it to be compulsory to assess not only the family income of the poorest children, and their takeup of benefits and tax credits, but also the extent to which jobs were available and being created in their area, and their ‘family resilience.’

He believes that to beat child poverty we need, above all, ‘more and better jobs’ – ie that getting people off benefits and into work is the best (only?) way to tackle poverty.  A focus on the transition off benefits and into works sounds like the kind of thing that should be in the Welfare Reform Bill – slightly more advanced through parliament, with a focus on coercing people into work that seems far removed from the child poverty bill, with its focus on income level.

It’s good that Selous is trying to force the issue of that transition into the child poverty bill, but seems a missed opportunity that the bills aren’t just better aligned in the first place. He recognises, as we’ve been saying, that “the challenge of getting into work from being out of work is huge. The move from not working and being on benefits into full-time work is an enormous step – sometimes almost a step too far that many people are not able to make in one leap.” Why hasn’t this recognition, particularly during a recession and with rising unemployment, been included in the welfare reform bill?

LinksUK Consultancy and Training Service

Thursday, July 30th, 2009

Training & Consultancy Broch Cover

We can show you how. Because we do. Everyday.

In order to succeed in today’s climate, we need to be better at what we do, clear about why we are doing it, and able to demonstrate the difference we are making. linksUK training and consultancy service draws on the learning from our everyday experience to help you achieve this.

Our practical and affordable training and consultancy services are delivered by practitioners, people who are living with the same issues as you, every day.

What do you cover?
Our training and consultancy services cover a variety of topics such as organisational development, economic development to services such as community research, fundraising and campaigning.

For full details of our training and consultancy services download our brochure.

Who is it for?
Our expertise has been developed in running successful community projects, yet we believe we have much to share, beyond voluntary and community sector partners with the business and local government sectors.

Why Community Links?
Our training and consultancy service draws on the learning from our everyday experience. All of our training and consultancy services are delivered by practitioners, people who are living with the same issues as you, everyday.

Where does training take place?
Training can be delivered in-house at your premises or at our premises in east London – depending on what suits you best.

Who delivers linksUK training and consultancy?
Our training and consultancy services are delivered by experts in their field at Community Links. In addition to the core team we also call on the expertise of our wider team of practitioners across the organisation.

What are the costs?
All of our training and consultancy services can be tailored to fit your requirements and budgets. We are a community organisation that’s why our services are practical and affordable.

How long does training typically take?
Training can be long term or short term – depending on your needs.

How to Enquire
For full information about our training and consultancy services please download our brochure.

You can also get in touch with us for an informal discussion about your training and consultancy requirements:

By phone: 020 7473 9666
By email: uk@community-links.org
You can also follow our updates on: Twitter

Cash-in- hand questionnaire

Thursday, July 23rd, 2009

As part of our continuing research into the informal economy we want to investigate the impact of the last 12 months of recession on informal economic activity or cash-in-hand trading. 

This survey is being carried out as part of our Need NOT Greed campaign aiming to move people out of poverty, off benefits and into work.

Please help us by completing a short online survey.

Brick Lane waiters get English classes but will it mean real change?

Friday, July 17th, 2009

Brick Lane

I’m definitely feeling up-beat about the Brick Lane project – the one that’s trying to help waiters stuck in dead end cash-in-hand jobs in Bangladeshi restaurants on that famous east London street. (See previous blog posts)

Last Monday we had a meeting at the Bangladesh British Chamber of Commerce (BBCC) where for the first time plans for English classes for waiters felt really concrete. Tower Hamlets Council has recruited English teachers, including a Bengali speaking tutor, and fixed a date for them to start. The BBCC is also hosting a dinner for the partners to meet restaurant business leaders where its chairman is going to ask restaurants to provide a minimum number of staff to take part in classes and encourage owners to offer staff time off in lieu for the time they spend learning English.

There is a ‘but’ though. The enthusiasm for English classes is almost in inverse proportion to enthusiasm for tackling the problems of low pay and informal working. Many of these waiters are working for much less than the minimum wage – as little as £3.00 per hour – as our “Waiting for Change” research report showed (download a copy here). Many get no holiday and don’t even benefit from cash tips left by customers. They work six days a week – 65 hours over split shifts – leaving them little time for anything else. 

There is a reluctance amongst all the partners to really address these tougher minimum wage / working conditions issues. Yes, English classes will help. It’s a first step and maybe this issue needs to be addressed at the beginning, which can then be the stepping stone to further activity in the near future. We know that trust is key to making change happen, and this takes time to develop. But it’s frustrating that things are happening at a slow pace particularly with the businesses who – to a large degree – are breaking the law and ripping of their workforce. We must continue to persuade them with the ‘carrot’ of business support to develop and improve their business practices, and maybe use the ’stick’ of the enforcement agencies to ensure they comply with employment law